Tele-health is the newest norm of healthcare delivery that gained utmost importance during the COVID-19 pandemic  with multifold increase in its utilization across the globe. Telehealth is a gateway to how healthcare can be delivered in future and has enabled the transition to consumer-centric care models. The  global coronavirus pandemic became a true catalyst in accelerating the shift towards this segment and paved a way for faster digital  transformation in the marketplace. As health systems have adapted to their COVID-19-driven new normal, the most successful  organisations recognise that they must excel in three specific areas to not only survive but thrive in a rapidly evolving industry: revenue,  cost, and quality. Telehealth solutions offer a practical alternative that allows for success in all three of these areas.


Global statistics highlighting patient’s and physician’s acceptance towards Telehealth services:

Globally, telehealth consultation  grew by 2,000% between  March and April 2020

90% of physicians started using  telehealth during COVID (up from  15% prior to pandemic)


60% of physicians plan to  continue it post COVID pandemic

80% of patients  (especially chronic cases)  prefer virtual visit due to  convenience

The highest growing segment within telehealth will be teleconsultation market, growing at a CAGR of 30.7%

Tele-Health Benefits

There are certain benefits that each stakeholder can derive out of telehealth platform

  • Convenience
  • Reduced risk of infection
  • Saves time and money of travelling
  • Efficient and continuous monitoring of chronic patients
  • Expanded patient base
  • Frequent interaction with patients
  • Easy participating in training and education
  • Better management of chronic patients
  • Significantly reduced cost due to fewer and shorter hospital  admission and lesser readmissions
  • Enabling patients with better access to healthcare services
  • More access to remote and rural regions
  • Better patient volume
  • Better utilization of hyperconnected telemonitoring devices
  • Increase in demand and adoption of clinical decision  support and remote monitoring systems/ tools to aid  telehealth services

Tele-Health Process Flow

Key Tele-Health Areas

Telehealth may be here to stay provided, there is a clear business model & strategy created to leverage on the existing opportunity

Though, the current utilization of telehealth services has reduced dramatically compared to the peak pandemic phase however, there is a  big room of opportunity still open for this segment in selected areas of disease management and it can be converted to easy cashflows if  utilized efficiently.

Other areas where telehealth can build new opportunities for providers:


  • Management of mental illness
  • Creating exclusive second opinion platform
  • Medical tourism with accessibility to physicians across the globe


Single Open-ended architecture Platform

Back-end connectivity to EHR / Physician’s Patient System

End-to-end Patient Management

Intelligent Call routing based on vital values (Threshold set by Physicians for individual patient)

Ability to build AI based on historical data that will help reduce triage time

Validated medical data to help building of future personalized medication